FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
I accept PayPal, Venmo, or personal checks. I, unfortunately, do not have the ability to accept credit cards.
Is there a deposit?
There is a 50% deposit required at the time of signing and returning the contract, which locks in the date of the wedding. No date is guaranteed until the deposit is made.
How long does it take to have the videos edited and returned?
The videos take approximately 4 weeks after the wedding day to be edited and delivered.
How do I receive the videos?
They will be sent in .mp4 file format via Dropbox, a file transferring service. I will have them held on there for one month until you transfer them to your personal storage. After one month, they will not be accessible on there anymore (I'll double-check to make sure you have them before taking them off).
When do I receive the final videos?
The videos are sent both after they are approved, and after the remaining half of the balance is paid.
What if I want more videos to be edited other than what is listed above?
If you have any other videos that you would want to be created from the day, we can potentially edit them for an additional cost.
When do you arrive to start shooting?
We typically arrive about 30 minutes before the wedding party starts getting dressed, and we leave after we get enough footage of the reception dancing.
Can we have the unedited video clips that you didn't use in the videos?
Unfortunately, we cannot provide the source files (raw files off of memory card), unedited video files, or project files from the wedding day.
Can we select a music track that I want to use for the highlight video?
Unfortunately, we cannot use copywritten music in our wedding videos because we do not own the licenses. We use music from a music site called Artlist.io, where we select tracks that best fits the mood of the highlight video.
How far can you travel out to shoot a wedding?
We typically shoot in the Greater Cleveland area, but we are willing to travel anywhere if scheduling and cost allow.
Do you use drone footage?
We, unfortunately, do not do drone work for weddings. If it is really wanted, it can potentially happen at the cost of an additional camera person.